IT Support Engineer

LOCATION: COLOMBIA, BUCARAMANGA

Immediate availability and English proficiency needed.

MAIN RESPONSIBILITIES

  • Provide technical support to internal users and clients regarding technology infrastructure, networks, servers, connectivity, software, and corporate platforms.
  • Administer and maintain IT infrastructure, including networks, servers, corporate email, computing resources, and organizational tools.
  • Carry out support activities and preventive, corrective, and predictive maintenance for computer equipment, both onsite and remotely.
  • Participate in the implementation, configuration, and support of technology solutions for engineering and automation projects.
  • Manage the lifecycle of technology assets, including inventories, equipment assignment, and employee onboarding/offboarding processes.
  • Document procedures, prepare technical manuals, and promote the standardization of internal IT processes.
  • Ensure compliance with cybersecurity policies and the operational continuity of technology services.
  • Support administrative activities and continuous improvement initiatives related to the management of the Information Technology area.

REQUIRED TECHNICAL KNOWLEDGE

• Required: technical support, networks, Microsoft 365, Windows/Linux, equipment maintenance, and basic cybersecurity.

• Preferred: virtualization, web administration, databases, and experience in industrial automation environments.

REQUIRED SOFT SKILLS

• Service-oriented mindset and customer support skills.

• Effective communication and teamwork.

• Analytical thinking and problem-solving.

• Organization, planning, and time management.

• Proactivity, continuous learning, and adaptability to change.

• Responsibility, professional ethics, and handling of confidential information.

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